Posts Tagged ‘knee-jerk’

Knee Jerk

February 8, 2010

This brief story from The Big Book of Small Business, a book I wrote with Tires Plus founder Tom Gegax, is an excellent reminder to avoid being so self-absorbed that we fail to consider what the person in front of us is going through.

Several years ago, I found myself hunched over my laptop on a flight from Minneapolis to San Diego. I was trying to nail a deadline under less than ideal conditions, made worse by the oaf in front of me who fully cranked his seat into my lap. Agitated over this guy’s boxing in my six-foot, two-inch frame, I sank my knees, already pressed into his seat, a little deeper to send a message. Forty-five minutes later, a woman (more…)